Terms and conditions: 1. General ​ Upon payment for booking, these Terms and Conditions ("terms and conditions") are considered accepted. While policies may vary when booking through third-party sites, it's advised to thoroughly review the relevant online policies and confirmation emails. In case of conflicting terms and conditions, ours will always take precedence. ​ Smoking is strictly prohibited within indoor areas, including rooms, the pool area, conference room, garden. A fine of R1500 will be imposed for smoking violations. Designated smoking areas are available for guests' convenience. ​ Grace View Guest House has dedicated parking bays for each of our guests, numbered accordingly. Please ensure that you make use of your dedicated parking bay only. Should an extra parking bay be required, kindly discuss this with management before arrival. Grace View Guest House has both an electrical and water backup system. In the unlikely event that our systems should malfunction, we will endeavor to rectify this on the same day to ensure our guests' comfort. We do, however, take no responsibility in the unlikely event that our backup systems malfunction, and these services are interrupted. Should any of our backup systems malfunction, this will not qualify the guest for any form of refund or discount on any monies paid. ​ We refrain from outsourcing services to third parties on your behalf in case of incorrect deposits, refunds are only processed after bank clearance and are reimbursed directly into the original payer’s account, minus any associated fees. Grace View Guest House reserves the right to dismiss any Guest or visitor failing to adhere to these terms and conditions, causing disturbance, posing a risk to others' well-being or the Guest House’s reputation, or engaging in unacceptable behavior. Examples of unacceptable behavior include excessive noise, property damage, or disregard for other guests' comfort. Some rooms may require navigating stairs for access. However, all such stairs will be prompted by clear warning signs. ​ Guest registration in writing prior to arrival is mandatory, with proof of identity possibly requested upon check-in. Without positive identification, we may restrict entrance. Only registered Guests are allowed access to the premises. Written approval for any additional guest(s) must be obtained from the Guest House Manager for a restricted time of visit, but they may not be allowed in the rooms or the Swimming pool area. ​ Credit card facilities are available at reception. No cash transactions are accepted on-site. ​ Room availability is subject to change, and Grace View Guest House reserves the right to decline bookings if warranted. ​ In the event of early departures, full payment of the initially booked room(s) rate will be required, unless otherwise agreed upon with Management. 2. Cancelation policy Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival. 3. Payment: ​ Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival We reserve the right to not refund card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit card 4. Arrival & departure: ​ Check-in is available from 14:00 to 18:00 (or later, by prior arrangement). Check-out is strictly by 10:00 on the day of departure. If a guest has not checked in by 21:00 without prior notification of a late arrival, the booking will be considered canceled. A penalty of R 400.00 may be charged for arrivals after 18:00 without prior arrangement. 5. General Rules ​ Pets are not allowed within the premises of the Guesthouse. ​ Guests are prohibited from removing towels, bedding, utensils, furniture, equipment, or any other items belonging to the Guesthouse from their designated rooms or common areas. ​ As the Guesthouse is a shared space, guests are expected to maintain acceptable levels of ambient noise. The management reserves the right to monitor and regulate noise levels, especially between 22H00 and 07H00 ​ The Guesthouse retains the right to charge guests for the replacement, deep cleaning, or repair of any items belonging to the Guesthouse or other guests, damaged by the guest or anyone under their care or responsibility, whether intentionally or due to negligence. ​ The Guesthouse reserves the right to charge for the replacement of any missing items discovered after the guest's departure. ​ For any commercial activities, including photo shoots, conducted on the premises, prior written consent from the Guesthouse Manager is mandatory. ​ 6. Disclaimer notice/ Indemnity ​ All Guests, along with their family members, visitors, or invitees, assume full responsibility for entering or residing at the premises of the Guesthouse. The Right of Admission is reserved. ​ Upon entering, residing, or engaging with the Guesthouse, its staff, contractors, owners, and agents, all Guests/visitors are expressly bound by this indemnity. ​ The individual booking the Guesthouse is responsible for informing all Guests/visitors in their party of the contents herein, and all such individuals shall be considered bound by the provisions contained herein. ​ All Guests and visitors agree to indemnify the Guesthouse, its owners, employees, agents, contractors, and hold them harmless against any acts, occurrences, or omissions, whether negligent or otherwise, directly or indirectly related to their presence at the Guesthouse. This includes, but is not limited to, theft, damage, injury, loss, or death, to their person and/or property, including any motor vehicle parked at the safety of the Guesthouse, any service interruptions, injuries due to non-conformity with these terms and conditions or the House Rules, misuse of facilities, intoxication, and disorderly conduct. Any justifiable claims against the Guesthouse shall be limited by its applicable insurance cover. ​ In addition to the above, Guests and visitors hereby indemnify the owners against any claims arising from any cause, including the owners’ default, negligence, or otherwise. ​ While the Guesthouse employs top-level security services to maintain premises security, its owners, employees, agents, and contractors shall not be liable for any loss, theft, or damage to personal belongings, including cash, jewelry, electronic equipment, camping gear, sports and recreational equipment, or motor vehicles, regardless of the cause, during the Guest's stay. ​ The Guesthouse does not provide any warranties or guarantees beyond those outlined in these terms and conditions. ​ By reading this General Indemnity and Disclaimers, Guests/visitors acknowledge their understanding and agreement to these terms and conditions, as well as any applicable House Rules established by the Guesthouse. These may include rules regarding Wi-Fi usage, alcohol purchase, Covid/health regulations, water and electricity conservation, recycling, and guest privacy matters. ​ Any incidents, injuries, damages, thefts, or losses must be reported immediately to the Guesthouse's duty representative, and the individual reporting the incident must complete any required forms as requested by the Guesthouse. ​ The Guesthouse features a swimming pool without lifeguards on duty. Guests/visitors enter the pool area at their own risk. Children must be under responsible adult supervision. The Guesthouse also provides an outdoor braai area which Guests/visitors may use at their own risk, adhering to all relevant fire regulations and by-laws. Any damages resulting from unattended fires or hot coals will be the responsibility of the Guest/visitor 7. Protection of Personal Information Act (POPIA) Compliance ​ Protection of Personal Information Act (POPIA) Compliance ​ Grace-View Guesthouse is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). By using our services, you acknowledge and agree to the collection, use, and processing of your personal information as outlined in this policy. Key points include: ​ Data Collection and Use: We collect personal information necessary for booking and providing our services. This includes your name, contact details, and payment information. We use this data to manage reservations, provide customer support, and improve our services. ​ Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or damage. These measures include secure storage systems, access controls, and regular security audits. Data Sharing: We do not share your personal information with third parties without your consent, except where required by law or to fulfill our contractual obligations to you. ​ Your Rights: Under POPIA, you have the right to access, correct, and delete your personal information held by us. You may also object to the processing of your data or request data portability, subject to legal and contractual restrictions. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. ​ Complaints and Queries: If you have any concerns or questions regarding our data protection practices, please contact our Data Protection Officer at admin@grace-view.co.za. You also have the right to lodge a complaint with the Information Regulator if you believe your rights under POPIA have been violated. 8. Privacy policy: ​ The Guest acknowledges that Grace View Guesthouse is required by law to collect and store personal information of the Guest, including that of their family members and visitors, for the purpose of processing the booking and providing services related to the booking. This information will only be used to fulfill Grace View’s obligations under the booking agreement. ​ Grace View guesthouse agrees that if personal information needs to be processed for purposes other than those initially specified, explicit written consent must be obtained from the guest beforehand. ​ Grace View guesthouse commits to adhering to all applicable data protection laws, including the Protection of Personal Information Act of 2013 (POPIA). The Guest consents, in accordance with POPIA, to the Guesthouse collecting, storing, and processing their personal information to provide the services agreed upon in the booking, as well as any additional services in the future, including notifications about special offers and inclusion in the Grace View guesthouse’s mailing lists (with an opt-out option). ​ Grace View guesthouse shall observe all laws, policies, and procedures related to the protection, storage, handling, privacy, processing, and retention of data, as well as the destruction of such data, including personal information. ​ Grace View guesthouse agrees not to sell, offer for sale, or otherwise dispose of any personal data obtained through any booking, nor will they create or permit any encumbrance over such data. ​ The Guest agrees to provide complete and accurate information when making a booking and to update this information as necessary. Grace View guesthouse is entitled to rely on the accuracy and completeness of the information provided. Any complaints regarding the Privacy Policy can be directed to admin@grace-view.co.za.

Terms and conditions: 1. General ​ Upon payment for booking, these Terms and Conditions ("terms and conditions") are considered accepted. While policies may vary when booking through third-party sites, it's advised to thoroughly review the relevant online policies and confirmation emails. In case of conflicting terms and conditions, ours will always take precedence. ​ Smoking is strictly prohibited within indoor areas, including rooms, the pool area, conference room, garden. A fine of R1500 will be imposed for smoking violations. Designated smoking areas are available for guests' convenience. ​ Grace View Guest House has dedicated parking bays for each of our guests, numbered accordingly. Please ensure that you make use of your dedicated parking bay only. Should an extra parking bay be required, kindly discuss this with management before arrival. Grace View Guest House has both an electrical and water backup system. In the unlikely event that our systems should malfunction, we will endeavor to rectify this on the same day to ensure our guests' comfort. We do, however, take no responsibility in the unlikely event that our backup systems malfunction, and these services are interrupted. Should any of our backup systems malfunction, this will not qualify the guest for any form of refund or discount on any monies paid. ​ We refrain from outsourcing services to third parties on your behalf in case of incorrect deposits, refunds are only processed after bank clearance and are reimbursed directly into the original payer’s account, minus any associated fees. Grace View Guest House reserves the right to dismiss any Guest or visitor failing to adhere to these terms and conditions, causing disturbance, posing a risk to others' well-being or the Guest House’s reputation, or engaging in unacceptable behavior. Examples of unacceptable behavior include excessive noise, property damage, or disregard for other guests' comfort. Some rooms may require navigating stairs for access. However, all such stairs will be prompted by clear warning signs. ​ Guest registration in writing prior to arrival is mandatory, with proof of identity possibly requested upon check-in. Without positive identification, we may restrict entrance. Only registered Guests are allowed access to the premises. Written approval for any additional guest(s) must be obtained from the Guest House Manager for a restricted time of visit, but they may not be allowed in the rooms or the Swimming pool area. ​ Credit card facilities are available at reception. No cash transactions are accepted on-site. ​ Room availability is subject to change, and Grace View Guest House reserves the right to decline bookings if warranted. ​ In the event of early departures, full payment of the initially booked room(s) rate will be required, unless otherwise agreed upon with Management. 2. Cancelation policy Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival. 3. Payment: ​ Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival We reserve the right to not refund card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit card 4. Arrival & departure: ​ Check-in is available from 14:00 to 18:00 (or later, by prior arrangement). Check-out is strictly by 10:00 on the day of departure. If a guest has not checked in by 21:00 without prior notification of a late arrival, the booking will be considered canceled. A penalty of R 400.00 may be charged for arrivals after 18:00 without prior arrangement. 5. General Rules ​ Pets are not allowed within the premises of the Guesthouse. ​ Guests are prohibited from removing towels, bedding, utensils, furniture, equipment, or any other items belonging to the Guesthouse from their designated rooms or common areas. ​ As the Guesthouse is a shared space, guests are expected to maintain acceptable levels of ambient noise. The management reserves the right to monitor and regulate noise levels, especially between 22H00 and 07H00 ​ The Guesthouse retains the right to charge guests for the replacement, deep cleaning, or repair of any items belonging to the Guesthouse or other guests, damaged by the guest or anyone under their care or responsibility, whether intentionally or due to negligence. ​ The Guesthouse reserves the right to charge for the replacement of any missing items discovered after the guest's departure. ​ For any commercial activities, including photo shoots, conducted on the premises, prior written consent from the Guesthouse Manager is mandatory. ​ 6. Disclaimer notice/ Indemnity ​ All Guests, along with their family members, visitors, or invitees, assume full responsibility for entering or residing at the premises of the Guesthouse. The Right of Admission is reserved. ​ Upon entering, residing, or engaging with the Guesthouse, its staff, contractors, owners, and agents, all Guests/visitors are expressly bound by this indemnity. ​ The individual booking the Guesthouse is responsible for informing all Guests/visitors in their party of the contents herein, and all such individuals shall be considered bound by the provisions contained herein. ​ All Guests and visitors agree to indemnify the Guesthouse, its owners, employees, agents, contractors, and hold them harmless against any acts, occurrences, or omissions, whether negligent or otherwise, directly or indirectly related to their presence at the Guesthouse. This includes, but is not limited to, theft, damage, injury, loss, or death, to their person and/or property, including any motor vehicle parked at the safety of the Guesthouse, any service interruptions, injuries due to non-conformity with these terms and conditions or the House Rules, misuse of facilities, intoxication, and disorderly conduct. Any justifiable claims against the Guesthouse shall be limited by its applicable insurance cover. ​ In addition to the above, Guests and visitors hereby indemnify the owners against any claims arising from any cause, including the owners’ default, negligence, or otherwise. ​ While the Guesthouse employs top-level security services to maintain premises security, its owners, employees, agents, and contractors shall not be liable for any loss, theft, or damage to personal belongings, including cash, jewelry, electronic equipment, camping gear, sports and recreational equipment, or motor vehicles, regardless of the cause, during the Guest's stay. ​ The Guesthouse does not provide any warranties or guarantees beyond those outlined in these terms and conditions. ​ By reading this General Indemnity and Disclaimers, Guests/visitors acknowledge their understanding and agreement to these terms and conditions, as well as any applicable House Rules established by the Guesthouse. These may include rules regarding Wi-Fi usage, alcohol purchase, Covid/health regulations, water and electricity conservation, recycling, and guest privacy matters. ​ Any incidents, injuries, damages, thefts, or losses must be reported immediately to the Guesthouse's duty representative, and the individual reporting the incident must complete any required forms as requested by the Guesthouse. ​ The Guesthouse features a swimming pool without lifeguards on duty. Guests/visitors enter the pool area at their own risk. Children must be under responsible adult supervision. The Guesthouse also provides an outdoor braai area which Guests/visitors may use at their own risk, adhering to all relevant fire regulations and by-laws. Any damages resulting from unattended fires or hot coals will be the responsibility of the Guest/visitor 7. Protection of Personal Information Act (POPIA) Compliance ​ Protection of Personal Information Act (POPIA) Compliance ​ Grace-View Guesthouse is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). By using our services, you acknowledge and agree to the collection, use, and processing of your personal information as outlined in this policy. Key points include: ​ Data Collection and Use: We collect personal information necessary for booking and providing our services. This includes your name, contact details, and payment information. We use this data to manage reservations, provide customer support, and improve our services. ​ Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or damage. These measures include secure storage systems, access controls, and regular security audits. Data Sharing: We do not share your personal information with third parties without your consent, except where required by law or to fulfill our contractual obligations to you. ​ Your Rights: Under POPIA, you have the right to access, correct, and delete your personal information held by us. You may also object to the processing of your data or request data portability, subject to legal and contractual restrictions. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. ​ Complaints and Queries: If you have any concerns or questions regarding our data protection practices, please contact our Data Protection Officer at admin@grace-view.co.za. You also have the right to lodge a complaint with the Information Regulator if you believe your rights under POPIA have been violated. 8. Privacy policy: ​ The Guest acknowledges that Grace View Guesthouse is required by law to collect and store personal information of the Guest, including that of their family members and visitors, for the purpose of processing the booking and providing services related to the booking. This information will only be used to fulfill Grace View’s obligations under the booking agreement. ​ Grace View guesthouse agrees that if personal information needs to be processed for purposes other than those initially specified, explicit written consent must be obtained from the guest beforehand. ​ Grace View guesthouse commits to adhering to all applicable data protection laws, including the Protection of Personal Information Act of 2013 (POPIA). The Guest consents, in accordance with POPIA, to the Guesthouse collecting, storing, and processing their personal information to provide the services agreed upon in the booking, as well as any additional services in the future, including notifications about special offers and inclusion in the Grace View guesthouse’s mailing lists (with an opt-out option). ​ Grace View guesthouse shall observe all laws, policies, and procedures related to the protection, storage, handling, privacy, processing, and retention of data, as well as the destruction of such data, including personal information. ​ Grace View guesthouse agrees not to sell, offer for sale, or otherwise dispose of any personal data obtained through any booking, nor will they create or permit any encumbrance over such data. ​ The Guest agrees to provide complete and accurate information when making a booking and to update this information as necessary. Grace View guesthouse is entitled to rely on the accuracy and completeness of the information provided. Any complaints regarding the Privacy Policy can be directed to admin@grace-view.co.za.

Terms and conditions: 1. General ​ Upon payment for booking, these Terms and Conditions ("terms and conditions") are considered accepted. While policies may vary when booking through third-party sites, it's advised to thoroughly review the relevant online policies and confirmation emails. In case of conflicting terms and conditions, ours will always take precedence. ​ Smoking is strictly prohibited within indoor areas, including rooms, the pool area, conference room, garden. A fine of R1500 will be imposed for smoking violations. Designated smoking areas are available for guests' convenience. ​ Grace View Guest House has dedicated parking bays for each of our guests, numbered accordingly. Please ensure that you make use of your dedicated parking bay only. Should an extra parking bay be required, kindly discuss this with management before arrival. Grace View Guest House has both an electrical and water backup system. In the unlikely event that our systems should malfunction, we will endeavor to rectify this on the same day to ensure our guests' comfort. We do, however, take no responsibility in the unlikely event that our backup systems malfunction, and these services are interrupted. Should any of our backup systems malfunction, this will not qualify the guest for any form of refund or discount on any monies paid. ​ We refrain from outsourcing services to third parties on your behalf in case of incorrect deposits, refunds are only processed after bank clearance and are reimbursed directly into the original payer’s account, minus any associated fees. Grace View Guest House reserves the right to dismiss any Guest or visitor failing to adhere to these terms and conditions, causing disturbance, posing a risk to others' well-being or the Guest House’s reputation, or engaging in unacceptable behavior. Examples of unacceptable behavior include excessive noise, property damage, or disregard for other guests' comfort. Some rooms may require navigating stairs for access. However, all such stairs will be prompted by clear warning signs. ​ Guest registration in writing prior to arrival is mandatory, with proof of identity possibly requested upon check-in. Without positive identification, we may restrict entrance. Only registered Guests are allowed access to the premises. Written approval for any additional guest(s) must be obtained from the Guest House Manager for a restricted time of visit, but they may not be allowed in the rooms or the Swimming pool area. ​ Credit card facilities are available at reception. No cash transactions are accepted on-site. ​ Room availability is subject to change, and Grace View Guest House reserves the right to decline bookings if warranted. ​ In the event of early departures, full payment of the initially booked room(s) rate will be required, unless otherwise agreed upon with Management. 2. Cancelation policy Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival. 3. Payment: ​ Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival We reserve the right to not refund card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit card 4. Arrival & departure: ​ Check-in is available from 14:00 to 18:00 (or later, by prior arrangement). Check-out is strictly by 10:00 on the day of departure. If a guest has not checked in by 21:00 without prior notification of a late arrival, the booking will be considered canceled. A penalty of R 400.00 may be charged for arrivals after 18:00 without prior arrangement. 5. General Rules ​ Pets are not allowed within the premises of the Guesthouse. ​ Guests are prohibited from removing towels, bedding, utensils, furniture, equipment, or any other items belonging to the Guesthouse from their designated rooms or common areas. ​ As the Guesthouse is a shared space, guests are expected to maintain acceptable levels of ambient noise. The management reserves the right to monitor and regulate noise levels, especially between 22H00 and 07H00 ​ The Guesthouse retains the right to charge guests for the replacement, deep cleaning, or repair of any items belonging to the Guesthouse or other guests, damaged by the guest or anyone under their care or responsibility, whether intentionally or due to negligence. ​ The Guesthouse reserves the right to charge for the replacement of any missing items discovered after the guest's departure. ​ For any commercial activities, including photo shoots, conducted on the premises, prior written consent from the Guesthouse Manager is mandatory. ​ 6. Disclaimer notice/ Indemnity ​ All Guests, along with their family members, visitors, or invitees, assume full responsibility for entering or residing at the premises of the Guesthouse. The Right of Admission is reserved. ​ Upon entering, residing, or engaging with the Guesthouse, its staff, contractors, owners, and agents, all Guests/visitors are expressly bound by this indemnity. ​ The individual booking the Guesthouse is responsible for informing all Guests/visitors in their party of the contents herein, and all such individuals shall be considered bound by the provisions contained herein. ​ All Guests and visitors agree to indemnify the Guesthouse, its owners, employees, agents, contractors, and hold them harmless against any acts, occurrences, or omissions, whether negligent or otherwise, directly or indirectly related to their presence at the Guesthouse. This includes, but is not limited to, theft, damage, injury, loss, or death, to their person and/or property, including any motor vehicle parked at the safety of the Guesthouse, any service interruptions, injuries due to non-conformity with these terms and conditions or the House Rules, misuse of facilities, intoxication, and disorderly conduct. Any justifiable claims against the Guesthouse shall be limited by its applicable insurance cover. ​ In addition to the above, Guests and visitors hereby indemnify the owners against any claims arising from any cause, including the owners’ default, negligence, or otherwise. ​ While the Guesthouse employs top-level security services to maintain premises security, its owners, employees, agents, and contractors shall not be liable for any loss, theft, or damage to personal belongings, including cash, jewelry, electronic equipment, camping gear, sports and recreational equipment, or motor vehicles, regardless of the cause, during the Guest's stay. ​ The Guesthouse does not provide any warranties or guarantees beyond those outlined in these terms and conditions. ​ By reading this General Indemnity and Disclaimers, Guests/visitors acknowledge their understanding and agreement to these terms and conditions, as well as any applicable House Rules established by the Guesthouse. These may include rules regarding Wi-Fi usage, alcohol purchase, Covid/health regulations, water and electricity conservation, recycling, and guest privacy matters. ​ Any incidents, injuries, damages, thefts, or losses must be reported immediately to the Guesthouse's duty representative, and the individual reporting the incident must complete any required forms as requested by the Guesthouse. ​ The Guesthouse features a swimming pool without lifeguards on duty. Guests/visitors enter the pool area at their own risk. Children must be under responsible adult supervision. The Guesthouse also provides an outdoor braai area which Guests/visitors may use at their own risk, adhering to all relevant fire regulations and by-laws. Any damages resulting from unattended fires or hot coals will be the responsibility of the Guest/visitor 7. Protection of Personal Information Act (POPIA) Compliance ​ Protection of Personal Information Act (POPIA) Compliance ​ Grace-View Guesthouse is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). By using our services, you acknowledge and agree to the collection, use, and processing of your personal information as outlined in this policy. Key points include: ​ Data Collection and Use: We collect personal information necessary for booking and providing our services. This includes your name, contact details, and payment information. We use this data to manage reservations, provide customer support, and improve our services. ​ Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or damage. These measures include secure storage systems, access controls, and regular security audits. Data Sharing: We do not share your personal information with third parties without your consent, except where required by law or to fulfill our contractual obligations to you. ​ Your Rights: Under POPIA, you have the right to access, correct, and delete your personal information held by us. You may also object to the processing of your data or request data portability, subject to legal and contractual restrictions. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. ​ Complaints and Queries: If you have any concerns or questions regarding our data protection practices, please contact our Data Protection Officer at admin@grace-view.co.za. You also have the right to lodge a complaint with the Information Regulator if you believe your rights under POPIA have been violated. 8. Privacy policy: ​ The Guest acknowledges that Grace View Guesthouse is required by law to collect and store personal information of the Guest, including that of their family members and visitors, for the purpose of processing the booking and providing services related to the booking. This information will only be used to fulfill Grace View’s obligations under the booking agreement. ​ Grace View guesthouse agrees that if personal information needs to be processed for purposes other than those initially specified, explicit written consent must be obtained from the guest beforehand. ​ Grace View guesthouse commits to adhering to all applicable data protection laws, including the Protection of Personal Information Act of 2013 (POPIA). The Guest consents, in accordance with POPIA, to the Guesthouse collecting, storing, and processing their personal information to provide the services agreed upon in the booking, as well as any additional services in the future, including notifications about special offers and inclusion in the Grace View guesthouse’s mailing lists (with an opt-out option). ​ Grace View guesthouse shall observe all laws, policies, and procedures related to the protection, storage, handling, privacy, processing, and retention of data, as well as the destruction of such data, including personal information. ​ Grace View guesthouse agrees not to sell, offer for sale, or otherwise dispose of any personal data obtained through any booking, nor will they create or permit any encumbrance over such data. ​ The Guest agrees to provide complete and accurate information when making a booking and to update this information as necessary. Grace View guesthouse is entitled to rely on the accuracy and completeness of the information provided. Any complaints regarding the Privacy Policy can be directed to admin@grace-view.co.za.

Terms and conditions: 1. General ​ Upon payment for booking, these Terms and Conditions ("terms and conditions") are considered accepted. While policies may vary when booking through third-party sites, it's advised to thoroughly review the relevant online policies and confirmation emails. In case of conflicting terms and conditions, ours will always take precedence. ​ Smoking is strictly prohibited within indoor areas, including rooms, the pool area, conference room, garden. A fine of R1500 will be imposed for smoking violations. Designated smoking areas are available for guests' convenience. ​ Grace View Guest House has dedicated parking bays for each of our guests, numbered accordingly. Please ensure that you make use of your dedicated parking bay only. Should an extra parking bay be required, kindly discuss this with management before arrival. Grace View Guest House has both an electrical and water backup system. In the unlikely event that our systems should malfunction, we will endeavor to rectify this on the same day to ensure our guests' comfort. We do, however, take no responsibility in the unlikely event that our backup systems malfunction, and these services are interrupted. Should any of our backup systems malfunction, this will not qualify the guest for any form of refund or discount on any monies paid. ​ We refrain from outsourcing services to third parties on your behalf in case of incorrect deposits, refunds are only processed after bank clearance and are reimbursed directly into the original payer’s account, minus any associated fees. Grace View Guest House reserves the right to dismiss any Guest or visitor failing to adhere to these terms and conditions, causing disturbance, posing a risk to others' well-being or the Guest House’s reputation, or engaging in unacceptable behavior. Examples of unacceptable behavior include excessive noise, property damage, or disregard for other guests' comfort. Some rooms may require navigating stairs for access. However, all such stairs will be prompted by clear warning signs. ​ Guest registration in writing prior to arrival is mandatory, with proof of identity possibly requested upon check-in. Without positive identification, we may restrict entrance. Only registered Guests are allowed access to the premises. Written approval for any additional guest(s) must be obtained from the Guest House Manager for a restricted time of visit, but they may not be allowed in the rooms or the Swimming pool area. ​ Credit card facilities are available at reception. No cash transactions are accepted on-site. ​ Room availability is subject to change, and Grace View Guest House reserves the right to decline bookings if warranted. ​ In the event of early departures, full payment of the initially booked room(s) rate will be required, unless otherwise agreed upon with Management. 2. Cancelation policy Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival. 3. Payment: ​ Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival We reserve the right to not refund card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit card 4. Arrival & departure: ​ Check-in is available from 14:00 to 18:00 (or later, by prior arrangement). Check-out is strictly by 10:00 on the day of departure. If a guest has not checked in by 21:00 without prior notification of a late arrival, the booking will be considered canceled. A penalty of R 400.00 may be charged for arrivals after 18:00 without prior arrangement. 5. General Rules ​ Pets are not allowed within the premises of the Guesthouse. ​ Guests are prohibited from removing towels, bedding, utensils, furniture, equipment, or any other items belonging to the Guesthouse from their designated rooms or common areas. ​ As the Guesthouse is a shared space, guests are expected to maintain acceptable levels of ambient noise. The management reserves the right to monitor and regulate noise levels, especially between 22H00 and 07H00 ​ The Guesthouse retains the right to charge guests for the replacement, deep cleaning, or repair of any items belonging to the Guesthouse or other guests, damaged by the guest or anyone under their care or responsibility, whether intentionally or due to negligence. ​ The Guesthouse reserves the right to charge for the replacement of any missing items discovered after the guest's departure. ​ For any commercial activities, including photo shoots, conducted on the premises, prior written consent from the Guesthouse Manager is mandatory. ​ 6. Disclaimer notice/ Indemnity ​ All Guests, along with their family members, visitors, or invitees, assume full responsibility for entering or residing at the premises of the Guesthouse. The Right of Admission is reserved. ​ Upon entering, residing, or engaging with the Guesthouse, its staff, contractors, owners, and agents, all Guests/visitors are expressly bound by this indemnity. ​ The individual booking the Guesthouse is responsible for informing all Guests/visitors in their party of the contents herein, and all such individuals shall be considered bound by the provisions contained herein. ​ All Guests and visitors agree to indemnify the Guesthouse, its owners, employees, agents, contractors, and hold them harmless against any acts, occurrences, or omissions, whether negligent or otherwise, directly or indirectly related to their presence at the Guesthouse. This includes, but is not limited to, theft, damage, injury, loss, or death, to their person and/or property, including any motor vehicle parked at the safety of the Guesthouse, any service interruptions, injuries due to non-conformity with these terms and conditions or the House Rules, misuse of facilities, intoxication, and disorderly conduct. Any justifiable claims against the Guesthouse shall be limited by its applicable insurance cover. ​ In addition to the above, Guests and visitors hereby indemnify the owners against any claims arising from any cause, including the owners’ default, negligence, or otherwise. ​ While the Guesthouse employs top-level security services to maintain premises security, its owners, employees, agents, and contractors shall not be liable for any loss, theft, or damage to personal belongings, including cash, jewelry, electronic equipment, camping gear, sports and recreational equipment, or motor vehicles, regardless of the cause, during the Guest's stay. ​ The Guesthouse does not provide any warranties or guarantees beyond those outlined in these terms and conditions. ​ By reading this General Indemnity and Disclaimers, Guests/visitors acknowledge their understanding and agreement to these terms and conditions, as well as any applicable House Rules established by the Guesthouse. These may include rules regarding Wi-Fi usage, alcohol purchase, Covid/health regulations, water and electricity conservation, recycling, and guest privacy matters. ​ Any incidents, injuries, damages, thefts, or losses must be reported immediately to the Guesthouse's duty representative, and the individual reporting the incident must complete any required forms as requested by the Guesthouse. ​ The Guesthouse features a swimming pool without lifeguards on duty. Guests/visitors enter the pool area at their own risk. Children must be under responsible adult supervision. The Guesthouse also provides an outdoor braai area which Guests/visitors may use at their own risk, adhering to all relevant fire regulations and by-laws. Any damages resulting from unattended fires or hot coals will be the responsibility of the Guest/visitor 7. Protection of Personal Information Act (POPIA) Compliance ​ Protection of Personal Information Act (POPIA) Compliance ​ Grace-View Guesthouse is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). By using our services, you acknowledge and agree to the collection, use, and processing of your personal information as outlined in this policy. Key points include: ​ Data Collection and Use: We collect personal information necessary for booking and providing our services. This includes your name, contact details, and payment information. We use this data to manage reservations, provide customer support, and improve our services. ​ Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or damage. These measures include secure storage systems, access controls, and regular security audits. Data Sharing: We do not share your personal information with third parties without your consent, except where required by law or to fulfill our contractual obligations to you. ​ Your Rights: Under POPIA, you have the right to access, correct, and delete your personal information held by us. You may also object to the processing of your data or request data portability, subject to legal and contractual restrictions. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. ​ Complaints and Queries: If you have any concerns or questions regarding our data protection practices, please contact our Data Protection Officer at admin@grace-view.co.za. You also have the right to lodge a complaint with the Information Regulator if you believe your rights under POPIA have been violated. 8. Privacy policy: ​ The Guest acknowledges that Grace View Guesthouse is required by law to collect and store personal information of the Guest, including that of their family members and visitors, for the purpose of processing the booking and providing services related to the booking. This information will only be used to fulfill Grace View’s obligations under the booking agreement. ​ Grace View guesthouse agrees that if personal information needs to be processed for purposes other than those initially specified, explicit written consent must be obtained from the guest beforehand. ​ Grace View guesthouse commits to adhering to all applicable data protection laws, including the Protection of Personal Information Act of 2013 (POPIA). The Guest consents, in accordance with POPIA, to the Guesthouse collecting, storing, and processing their personal information to provide the services agreed upon in the booking, as well as any additional services in the future, including notifications about special offers and inclusion in the Grace View guesthouse’s mailing lists (with an opt-out option). ​ Grace View guesthouse shall observe all laws, policies, and procedures related to the protection, storage, handling, privacy, processing, and retention of data, as well as the destruction of such data, including personal information. ​ Grace View guesthouse agrees not to sell, offer for sale, or otherwise dispose of any personal data obtained through any booking, nor will they create or permit any encumbrance over such data. ​ The Guest agrees to provide complete and accurate information when making a booking and to update this information as necessary. Grace View guesthouse is entitled to rely on the accuracy and completeness of the information provided. Any complaints regarding the Privacy Policy can be directed to admin@grace-view.co.za.

Terms and conditions: 1. General ​ Upon payment for booking, these Terms and Conditions ("terms and conditions") are considered accepted. While policies may vary when booking through third-party sites, it's advised to thoroughly review the relevant online policies and confirmation emails. In case of conflicting terms and conditions, ours will always take precedence. ​ Smoking is strictly prohibited within indoor areas, including rooms, the pool area, conference room, garden. A fine of R1500 will be imposed for smoking violations. Designated smoking areas are available for guests' convenience. ​ Grace View Guest House has dedicated parking bays for each of our guests, numbered accordingly. Please ensure that you make use of your dedicated parking bay only. Should an extra parking bay be required, kindly discuss this with management before arrival. Grace View Guest House has both an electrical and water backup system. In the unlikely event that our systems should malfunction, we will endeavor to rectify this on the same day to ensure our guests' comfort. We do, however, take no responsibility in the unlikely event that our backup systems malfunction, and these services are interrupted. Should any of our backup systems malfunction, this will not qualify the guest for any form of refund or discount on any monies paid. ​ We refrain from outsourcing services to third parties on your behalf in case of incorrect deposits, refunds are only processed after bank clearance and are reimbursed directly into the original payer’s account, minus any associated fees. Grace View Guest House reserves the right to dismiss any Guest or visitor failing to adhere to these terms and conditions, causing disturbance, posing a risk to others' well-being or the Guest House’s reputation, or engaging in unacceptable behavior. Examples of unacceptable behavior include excessive noise, property damage, or disregard for other guests' comfort. Some rooms may require navigating stairs for access. However, all such stairs will be prompted by clear warning signs. ​ Guest registration in writing prior to arrival is mandatory, with proof of identity possibly requested upon check-in. Without positive identification, we may restrict entrance. Only registered Guests are allowed access to the premises. Written approval for any additional guest(s) must be obtained from the Guest House Manager for a restricted time of visit, but they may not be allowed in the rooms or the Swimming pool area. ​ Credit card facilities are available at reception. No cash transactions are accepted on-site. ​ Room availability is subject to change, and Grace View Guest House reserves the right to decline bookings if warranted. ​ In the event of early departures, full payment of the initially booked room(s) rate will be required, unless otherwise agreed upon with Management. 2. Cancelation policy Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival. 3. Payment: ​ Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival We reserve the right to not refund card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit card 4. Arrival & departure: ​ Check-in is available from 14:00 to 18:00 (or later, by prior arrangement). Check-out is strictly by 10:00 on the day of departure. If a guest has not checked in by 21:00 without prior notification of a late arrival, the booking will be considered canceled. A penalty of R 400.00 may be charged for arrivals after 18:00 without prior arrangement. 5. General Rules ​ Pets are not allowed within the premises of the Guesthouse. ​ Guests are prohibited from removing towels, bedding, utensils, furniture, equipment, or any other items belonging to the Guesthouse from their designated rooms or common areas. ​ As the Guesthouse is a shared space, guests are expected to maintain acceptable levels of ambient noise. The management reserves the right to monitor and regulate noise levels, especially between 22H00 and 07H00 ​ The Guesthouse retains the right to charge guests for the replacement, deep cleaning, or repair of any items belonging to the Guesthouse or other guests, damaged by the guest or anyone under their care or responsibility, whether intentionally or due to negligence. ​ The Guesthouse reserves the right to charge for the replacement of any missing items discovered after the guest's departure. ​ For any commercial activities, including photo shoots, conducted on the premises, prior written consent from the Guesthouse Manager is mandatory. ​ 6. Disclaimer notice/ Indemnity ​ All Guests, along with their family members, visitors, or invitees, assume full responsibility for entering or residing at the premises of the Guesthouse. The Right of Admission is reserved. ​ Upon entering, residing, or engaging with the Guesthouse, its staff, contractors, owners, and agents, all Guests/visitors are expressly bound by this indemnity. ​ The individual booking the Guesthouse is responsible for informing all Guests/visitors in their party of the contents herein, and all such individuals shall be considered bound by the provisions contained herein. ​ All Guests and visitors agree to indemnify the Guesthouse, its owners, employees, agents, contractors, and hold them harmless against any acts, occurrences, or omissions, whether negligent or otherwise, directly or indirectly related to their presence at the Guesthouse. This includes, but is not limited to, theft, damage, injury, loss, or death, to their person and/or property, including any motor vehicle parked at the safety of the Guesthouse, any service interruptions, injuries due to non-conformity with these terms and conditions or the House Rules, misuse of facilities, intoxication, and disorderly conduct. Any justifiable claims against the Guesthouse shall be limited by its applicable insurance cover. ​ In addition to the above, Guests and visitors hereby indemnify the owners against any claims arising from any cause, including the owners’ default, negligence, or otherwise. ​ While the Guesthouse employs top-level security services to maintain premises security, its owners, employees, agents, and contractors shall not be liable for any loss, theft, or damage to personal belongings, including cash, jewelry, electronic equipment, camping gear, sports and recreational equipment, or motor vehicles, regardless of the cause, during the Guest's stay. ​ The Guesthouse does not provide any warranties or guarantees beyond those outlined in these terms and conditions. ​ By reading this General Indemnity and Disclaimers, Guests/visitors acknowledge their understanding and agreement to these terms and conditions, as well as any applicable House Rules established by the Guesthouse. These may include rules regarding Wi-Fi usage, alcohol purchase, Covid/health regulations, water and electricity conservation, recycling, and guest privacy matters. ​ Any incidents, injuries, damages, thefts, or losses must be reported immediately to the Guesthouse's duty representative, and the individual reporting the incident must complete any required forms as requested by the Guesthouse. ​ The Guesthouse features a swimming pool without lifeguards on duty. Guests/visitors enter the pool area at their own risk. Children must be under responsible adult supervision. The Guesthouse also provides an outdoor braai area which Guests/visitors may use at their own risk, adhering to all relevant fire regulations and by-laws. Any damages resulting from unattended fires or hot coals will be the responsibility of the Guest/visitor 7. Protection of Personal Information Act (POPIA) Compliance ​ Protection of Personal Information Act (POPIA) Compliance ​ Grace-View Guesthouse is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). By using our services, you acknowledge and agree to the collection, use, and processing of your personal information as outlined in this policy. Key points include: ​ Data Collection and Use: We collect personal information necessary for booking and providing our services. This includes your name, contact details, and payment information. We use this data to manage reservations, provide customer support, and improve our services. ​ Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or damage. These measures include secure storage systems, access controls, and regular security audits. Data Sharing: We do not share your personal information with third parties without your consent, except where required by law or to fulfill our contractual obligations to you. ​ Your Rights: Under POPIA, you have the right to access, correct, and delete your personal information held by us. You may also object to the processing of your data or request data portability, subject to legal and contractual restrictions. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. ​ Complaints and Queries: If you have any concerns or questions regarding our data protection practices, please contact our Data Protection Officer at admin@grace-view.co.za. You also have the right to lodge a complaint with the Information Regulator if you believe your rights under POPIA have been violated. 8. Privacy policy: ​ The Guest acknowledges that Grace View Guesthouse is required by law to collect and store personal information of the Guest, including that of their family members and visitors, for the purpose of processing the booking and providing services related to the booking. This information will only be used to fulfill Grace View’s obligations under the booking agreement. ​ Grace View guesthouse agrees that if personal information needs to be processed for purposes other than those initially specified, explicit written consent must be obtained from the guest beforehand. ​ Grace View guesthouse commits to adhering to all applicable data protection laws, including the Protection of Personal Information Act of 2013 (POPIA). The Guest consents, in accordance with POPIA, to the Guesthouse collecting, storing, and processing their personal information to provide the services agreed upon in the booking, as well as any additional services in the future, including notifications about special offers and inclusion in the Grace View guesthouse’s mailing lists (with an opt-out option). ​ Grace View guesthouse shall observe all laws, policies, and procedures related to the protection, storage, handling, privacy, processing, and retention of data, as well as the destruction of such data, including personal information. ​ Grace View guesthouse agrees not to sell, offer for sale, or otherwise dispose of any personal data obtained through any booking, nor will they create or permit any encumbrance over such data. ​ The Guest agrees to provide complete and accurate information when making a booking and to update this information as necessary. Grace View guesthouse is entitled to rely on the accuracy and completeness of the information provided. Any complaints regarding the Privacy Policy can be directed to admin@grace-view.co.za.

Terms and conditions: 1. General ​ Upon payment for booking, these Terms and Conditions ("terms and conditions") are considered accepted. While policies may vary when booking through third-party sites, it's advised to thoroughly review the relevant online policies and confirmation emails. In case of conflicting terms and conditions, ours will always take precedence. ​ Smoking is strictly prohibited within indoor areas, including rooms, the pool area, conference room, garden. A fine of R1500 will be imposed for smoking violations. Designated smoking areas are available for guests' convenience. ​ Grace View Guest House has dedicated parking bays for each of our guests, numbered accordingly. Please ensure that you make use of your dedicated parking bay only. Should an extra parking bay be required, kindly discuss this with management before arrival. Grace View Guest House has both an electrical and water backup system. In the unlikely event that our systems should malfunction, we will endeavor to rectify this on the same day to ensure our guests' comfort. We do, however, take no responsibility in the unlikely event that our backup systems malfunction, and these services are interrupted. Should any of our backup systems malfunction, this will not qualify the guest for any form of refund or discount on any monies paid. ​ We refrain from outsourcing services to third parties on your behalf in case of incorrect deposits, refunds are only processed after bank clearance and are reimbursed directly into the original payer’s account, minus any associated fees. Grace View Guest House reserves the right to dismiss any Guest or visitor failing to adhere to these terms and conditions, causing disturbance, posing a risk to others' well-being or the Guest House’s reputation, or engaging in unacceptable behavior. Examples of unacceptable behavior include excessive noise, property damage, or disregard for other guests' comfort. Some rooms may require navigating stairs for access. However, all such stairs will be prompted by clear warning signs. ​ Guest registration in writing prior to arrival is mandatory, with proof of identity possibly requested upon check-in. Without positive identification, we may restrict entrance. Only registered Guests are allowed access to the premises. Written approval for any additional guest(s) must be obtained from the Guest House Manager for a restricted time of visit, but they may not be allowed in the rooms or the Swimming pool area. ​ Credit card facilities are available at reception. No cash transactions are accepted on-site. ​ Room availability is subject to change, and Grace View Guest House reserves the right to decline bookings if warranted. ​ In the event of early departures, full payment of the initially booked room(s) rate will be required, unless otherwise agreed upon with Management. 2. Cancelation policy Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival. 3. Payment: ​ Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival We reserve the right to not refund card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit card 4. Arrival & departure: ​ Check-in is available from 14:00 to 18:00 (or later, by prior arrangement). Check-out is strictly by 10:00 on the day of departure. If a guest has not checked in by 21:00 without prior notification of a late arrival, the booking will be considered canceled. A penalty of R 400.00 may be charged for arrivals after 18:00 without prior arrangement. 5. General Rules ​ Pets are not allowed within the premises of the Guesthouse. ​ Guests are prohibited from removing towels, bedding, utensils, furniture, equipment, or any other items belonging to the Guesthouse from their designated rooms or common areas. ​ As the Guesthouse is a shared space, guests are expected to maintain acceptable levels of ambient noise. The management reserves the right to monitor and regulate noise levels, especially between 22H00 and 07H00 ​ The Guesthouse retains the right to charge guests for the replacement, deep cleaning, or repair of any items belonging to the Guesthouse or other guests, damaged by the guest or anyone under their care or responsibility, whether intentionally or due to negligence. ​ The Guesthouse reserves the right to charge for the replacement of any missing items discovered after the guest's departure. ​ For any commercial activities, including photo shoots, conducted on the premises, prior written consent from the Guesthouse Manager is mandatory. ​ 6. Disclaimer notice/ Indemnity ​ All Guests, along with their family members, visitors, or invitees, assume full responsibility for entering or residing at the premises of the Guesthouse. The Right of Admission is reserved. ​ Upon entering, residing, or engaging with the Guesthouse, its staff, contractors, owners, and agents, all Guests/visitors are expressly bound by this indemnity. ​ The individual booking the Guesthouse is responsible for informing all Guests/visitors in their party of the contents herein, and all such individuals shall be considered bound by the provisions contained herein. ​ All Guests and visitors agree to indemnify the Guesthouse, its owners, employees, agents, contractors, and hold them harmless against any acts, occurrences, or omissions, whether negligent or otherwise, directly or indirectly related to their presence at the Guesthouse. This includes, but is not limited to, theft, damage, injury, loss, or death, to their person and/or property, including any motor vehicle parked at the safety of the Guesthouse, any service interruptions, injuries due to non-conformity with these terms and conditions or the House Rules, misuse of facilities, intoxication, and disorderly conduct. Any justifiable claims against the Guesthouse shall be limited by its applicable insurance cover. ​ In addition to the above, Guests and visitors hereby indemnify the owners against any claims arising from any cause, including the owners’ default, negligence, or otherwise. ​ While the Guesthouse employs top-level security services to maintain premises security, its owners, employees, agents, and contractors shall not be liable for any loss, theft, or damage to personal belongings, including cash, jewelry, electronic equipment, camping gear, sports and recreational equipment, or motor vehicles, regardless of the cause, during the Guest's stay. ​ The Guesthouse does not provide any warranties or guarantees beyond those outlined in these terms and conditions. ​ By reading this General Indemnity and Disclaimers, Guests/visitors acknowledge their understanding and agreement to these terms and conditions, as well as any applicable House Rules established by the Guesthouse. These may include rules regarding Wi-Fi usage, alcohol purchase, Covid/health regulations, water and electricity conservation, recycling, and guest privacy matters. ​ Any incidents, injuries, damages, thefts, or losses must be reported immediately to the Guesthouse's duty representative, and the individual reporting the incident must complete any required forms as requested by the Guesthouse. ​ The Guesthouse features a swimming pool without lifeguards on duty. Guests/visitors enter the pool area at their own risk. Children must be under responsible adult supervision. The Guesthouse also provides an outdoor braai area which Guests/visitors may use at their own risk, adhering to all relevant fire regulations and by-laws. Any damages resulting from unattended fires or hot coals will be the responsibility of the Guest/visitor 7. Protection of Personal Information Act (POPIA) Compliance ​ Protection of Personal Information Act (POPIA) Compliance ​ Grace-View Guesthouse is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). By using our services, you acknowledge and agree to the collection, use, and processing of your personal information as outlined in this policy. Key points include: ​ Data Collection and Use: We collect personal information necessary for booking and providing our services. This includes your name, contact details, and payment information. We use this data to manage reservations, provide customer support, and improve our services. ​ Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or damage. These measures include secure storage systems, access controls, and regular security audits. Data Sharing: We do not share your personal information with third parties without your consent, except where required by law or to fulfill our contractual obligations to you. ​ Your Rights: Under POPIA, you have the right to access, correct, and delete your personal information held by us. You may also object to the processing of your data or request data portability, subject to legal and contractual restrictions. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. ​ Complaints and Queries: If you have any concerns or questions regarding our data protection practices, please contact our Data Protection Officer at admin@grace-view.co.za. You also have the right to lodge a complaint with the Information Regulator if you believe your rights under POPIA have been violated. 8. Privacy policy: ​ The Guest acknowledges that Grace View Guesthouse is required by law to collect and store personal information of the Guest, including that of their family members and visitors, for the purpose of processing the booking and providing services related to the booking. This information will only be used to fulfill Grace View’s obligations under the booking agreement. ​ Grace View guesthouse agrees that if personal information needs to be processed for purposes other than those initially specified, explicit written consent must be obtained from the guest beforehand. ​ Grace View guesthouse commits to adhering to all applicable data protection laws, including the Protection of Personal Information Act of 2013 (POPIA). The Guest consents, in accordance with POPIA, to the Guesthouse collecting, storing, and processing their personal information to provide the services agreed upon in the booking, as well as any additional services in the future, including notifications about special offers and inclusion in the Grace View guesthouse’s mailing lists (with an opt-out option). ​ Grace View guesthouse shall observe all laws, policies, and procedures related to the protection, storage, handling, privacy, processing, and retention of data, as well as the destruction of such data, including personal information. ​ Grace View guesthouse agrees not to sell, offer for sale, or otherwise dispose of any personal data obtained through any booking, nor will they create or permit any encumbrance over such data. ​ The Guest agrees to provide complete and accurate information when making a booking and to update this information as necessary. Grace View guesthouse is entitled to rely on the accuracy and completeness of the information provided. Any complaints regarding the Privacy Policy can be directed to admin@grace-view.co.za.

Terms and conditions: 1. General ​ Upon payment for booking, these Terms and Conditions ("terms and conditions") are considered accepted. While policies may vary when booking through third-party sites, it's advised to thoroughly review the relevant online policies and confirmation emails. In case of conflicting terms and conditions, ours will always take precedence. ​ Smoking is strictly prohibited within indoor areas, including rooms, the pool area, conference room, garden. A fine of R1500 will be imposed for smoking violations. Designated smoking areas are available for guests' convenience. ​ Grace View Guest House has dedicated parking bays for each of our guests, numbered accordingly. Please ensure that you make use of your dedicated parking bay only. Should an extra parking bay be required, kindly discuss this with management before arrival. Grace View Guest House has both an electrical and water backup system. In the unlikely event that our systems should malfunction, we will endeavor to rectify this on the same day to ensure our guests' comfort. We do, however, take no responsibility in the unlikely event that our backup systems malfunction, and these services are interrupted. Should any of our backup systems malfunction, this will not qualify the guest for any form of refund or discount on any monies paid. ​ We refrain from outsourcing services to third parties on your behalf in case of incorrect deposits, refunds are only processed after bank clearance and are reimbursed directly into the original payer’s account, minus any associated fees. Grace View Guest House reserves the right to dismiss any Guest or visitor failing to adhere to these terms and conditions, causing disturbance, posing a risk to others' well-being or the Guest House’s reputation, or engaging in unacceptable behavior. Examples of unacceptable behavior include excessive noise, property damage, or disregard for other guests' comfort. Some rooms may require navigating stairs for access. However, all such stairs will be prompted by clear warning signs. ​ Guest registration in writing prior to arrival is mandatory, with proof of identity possibly requested upon check-in. Without positive identification, we may restrict entrance. Only registered Guests are allowed access to the premises. Written approval for any additional guest(s) must be obtained from the Guest House Manager for a restricted time of visit, but they may not be allowed in the rooms or the Swimming pool area. ​ Credit card facilities are available at reception. No cash transactions are accepted on-site. ​ Room availability is subject to change, and Grace View Guest House reserves the right to decline bookings if warranted. ​ In the event of early departures, full payment of the initially booked room(s) rate will be required, unless otherwise agreed upon with Management. 2. Cancelation policy Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival. 3. Payment: ​ Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival We reserve the right to not refund card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit card 4. Arrival & departure: ​ Check-in is available from 14:00 to 18:00 (or later, by prior arrangement). Check-out is strictly by 10:00 on the day of departure. If a guest has not checked in by 21:00 without prior notification of a late arrival, the booking will be considered canceled. A penalty of R 400.00 may be charged for arrivals after 18:00 without prior arrangement. 5. General Rules ​ Pets are not allowed within the premises of the Guesthouse. ​ Guests are prohibited from removing towels, bedding, utensils, furniture, equipment, or any other items belonging to the Guesthouse from their designated rooms or common areas. ​ As the Guesthouse is a shared space, guests are expected to maintain acceptable levels of ambient noise. The management reserves the right to monitor and regulate noise levels, especially between 22H00 and 07H00 ​ The Guesthouse retains the right to charge guests for the replacement, deep cleaning, or repair of any items belonging to the Guesthouse or other guests, damaged by the guest or anyone under their care or responsibility, whether intentionally or due to negligence. ​ The Guesthouse reserves the right to charge for the replacement of any missing items discovered after the guest's departure. ​ For any commercial activities, including photo shoots, conducted on the premises, prior written consent from the Guesthouse Manager is mandatory. ​ 6. Disclaimer notice/ Indemnity ​ All Guests, along with their family members, visitors, or invitees, assume full responsibility for entering or residing at the premises of the Guesthouse. The Right of Admission is reserved. ​ Upon entering, residing, or engaging with the Guesthouse, its staff, contractors, owners, and agents, all Guests/visitors are expressly bound by this indemnity. ​ The individual booking the Guesthouse is responsible for informing all Guests/visitors in their party of the contents herein, and all such individuals shall be considered bound by the provisions contained herein. ​ All Guests and visitors agree to indemnify the Guesthouse, its owners, employees, agents, contractors, and hold them harmless against any acts, occurrences, or omissions, whether negligent or otherwise, directly or indirectly related to their presence at the Guesthouse. This includes, but is not limited to, theft, damage, injury, loss, or death, to their person and/or property, including any motor vehicle parked at the safety of the Guesthouse, any service interruptions, injuries due to non-conformity with these terms and conditions or the House Rules, misuse of facilities, intoxication, and disorderly conduct. Any justifiable claims against the Guesthouse shall be limited by its applicable insurance cover. ​ In addition to the above, Guests and visitors hereby indemnify the owners against any claims arising from any cause, including the owners’ default, negligence, or otherwise. ​ While the Guesthouse employs top-level security services to maintain premises security, its owners, employees, agents, and contractors shall not be liable for any loss, theft, or damage to personal belongings, including cash, jewelry, electronic equipment, camping gear, sports and recreational equipment, or motor vehicles, regardless of the cause, during the Guest's stay. ​ The Guesthouse does not provide any warranties or guarantees beyond those outlined in these terms and conditions. ​ By reading this General Indemnity and Disclaimers, Guests/visitors acknowledge their understanding and agreement to these terms and conditions, as well as any applicable House Rules established by the Guesthouse. These may include rules regarding Wi-Fi usage, alcohol purchase, Covid/health regulations, water and electricity conservation, recycling, and guest privacy matters. ​ Any incidents, injuries, damages, thefts, or losses must be reported immediately to the Guesthouse's duty representative, and the individual reporting the incident must complete any required forms as requested by the Guesthouse. ​ The Guesthouse features a swimming pool without lifeguards on duty. Guests/visitors enter the pool area at their own risk. Children must be under responsible adult supervision. The Guesthouse also provides an outdoor braai area which Guests/visitors may use at their own risk, adhering to all relevant fire regulations and by-laws. Any damages resulting from unattended fires or hot coals will be the responsibility of the Guest/visitor 7. Protection of Personal Information Act (POPIA) Compliance ​ Protection of Personal Information Act (POPIA) Compliance ​ Grace-View Guesthouse is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). By using our services, you acknowledge and agree to the collection, use, and processing of your personal information as outlined in this policy. Key points include: ​ Data Collection and Use: We collect personal information necessary for booking and providing our services. This includes your name, contact details, and payment information. We use this data to manage reservations, provide customer support, and improve our services. ​ Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or damage. These measures include secure storage systems, access controls, and regular security audits. Data Sharing: We do not share your personal information with third parties without your consent, except where required by law or to fulfill our contractual obligations to you. ​ Your Rights: Under POPIA, you have the right to access, correct, and delete your personal information held by us. You may also object to the processing of your data or request data portability, subject to legal and contractual restrictions. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. ​ Complaints and Queries: If you have any concerns or questions regarding our data protection practices, please contact our Data Protection Officer at admin@grace-view.co.za. You also have the right to lodge a complaint with the Information Regulator if you believe your rights under POPIA have been violated. 8. Privacy policy: ​ The Guest acknowledges that Grace View Guesthouse is required by law to collect and store personal information of the Guest, including that of their family members and visitors, for the purpose of processing the booking and providing services related to the booking. This information will only be used to fulfill Grace View’s obligations under the booking agreement. ​ Grace View guesthouse agrees that if personal information needs to be processed for purposes other than those initially specified, explicit written consent must be obtained from the guest beforehand. ​ Grace View guesthouse commits to adhering to all applicable data protection laws, including the Protection of Personal Information Act of 2013 (POPIA). The Guest consents, in accordance with POPIA, to the Guesthouse collecting, storing, and processing their personal information to provide the services agreed upon in the booking, as well as any additional services in the future, including notifications about special offers and inclusion in the Grace View guesthouse’s mailing lists (with an opt-out option). ​ Grace View guesthouse shall observe all laws, policies, and procedures related to the protection, storage, handling, privacy, processing, and retention of data, as well as the destruction of such data, including personal information. ​ Grace View guesthouse agrees not to sell, offer for sale, or otherwise dispose of any personal data obtained through any booking, nor will they create or permit any encumbrance over such data. ​ The Guest agrees to provide complete and accurate information when making a booking and to update this information as necessary. Grace View guesthouse is entitled to rely on the accuracy and completeness of the information provided. Any complaints regarding the Privacy Policy can be directed to admin@grace-view.co.za.

Terms and conditions: 1. General ​ Upon payment for booking, these Terms and Conditions ("terms and conditions") are considered accepted. While policies may vary when booking through third-party sites, it's advised to thoroughly review the relevant online policies and confirmation emails. In case of conflicting terms and conditions, ours will always take precedence. ​ Smoking is strictly prohibited within indoor areas, including rooms, the pool area, conference room, garden. A fine of R1500 will be imposed for smoking violations. Designated smoking areas are available for guests' convenience. ​ Grace View Guest House has dedicated parking bays for each of our guests, numbered accordingly. Please ensure that you make use of your dedicated parking bay only. Should an extra parking bay be required, kindly discuss this with management before arrival. Grace View Guest House has both an electrical and water backup system. In the unlikely event that our systems should malfunction, we will endeavor to rectify this on the same day to ensure our guests' comfort. We do, however, take no responsibility in the unlikely event that our backup systems malfunction, and these services are interrupted. Should any of our backup systems malfunction, this will not qualify the guest for any form of refund or discount on any monies paid. ​ We refrain from outsourcing services to third parties on your behalf in case of incorrect deposits, refunds are only processed after bank clearance and are reimbursed directly into the original payer’s account, minus any associated fees. Grace View Guest House reserves the right to dismiss any Guest or visitor failing to adhere to these terms and conditions, causing disturbance, posing a risk to others' well-being or the Guest House’s reputation, or engaging in unacceptable behavior. Examples of unacceptable behavior include excessive noise, property damage, or disregard for other guests' comfort. Some rooms may require navigating stairs for access. However, all such stairs will be prompted by clear warning signs. ​ Guest registration in writing prior to arrival is mandatory, with proof of identity possibly requested upon check-in. Without positive identification, we may restrict entrance. Only registered Guests are allowed access to the premises. Written approval for any additional guest(s) must be obtained from the Guest House Manager for a restricted time of visit, but they may not be allowed in the rooms or the Swimming pool area. ​ Credit card facilities are available at reception. No cash transactions are accepted on-site. ​ Room availability is subject to change, and Grace View Guest House reserves the right to decline bookings if warranted. ​ In the event of early departures, full payment of the initially booked room(s) rate will be required, unless otherwise agreed upon with Management. 2. Cancelation policy Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival. 3. Payment: ​ Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival We reserve the right to not refund card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit card 4. Arrival & departure: ​ Check-in is available from 14:00 to 18:00 (or later, by prior arrangement). Check-out is strictly by 10:00 on the day of departure. If a guest has not checked in by 21:00 without prior notification of a late arrival, the booking will be considered canceled. A penalty of R 400.00 may be charged for arrivals after 18:00 without prior arrangement. 5. General Rules ​ Pets are not allowed within the premises of the Guesthouse. ​ Guests are prohibited from removing towels, bedding, utensils, furniture, equipment, or any other items belonging to the Guesthouse from their designated rooms or common areas. ​ As the Guesthouse is a shared space, guests are expected to maintain acceptable levels of ambient noise. The management reserves the right to monitor and regulate noise levels, especially between 22H00 and 07H00 ​ The Guesthouse retains the right to charge guests for the replacement, deep cleaning, or repair of any items belonging to the Guesthouse or other guests, damaged by the guest or anyone under their care or responsibility, whether intentionally or due to negligence. ​ The Guesthouse reserves the right to charge for the replacement of any missing items discovered after the guest's departure. ​ For any commercial activities, including photo shoots, conducted on the premises, prior written consent from the Guesthouse Manager is mandatory. ​ 6. Disclaimer notice/ Indemnity ​ All Guests, along with their family members, visitors, or invitees, assume full responsibility for entering or residing at the premises of the Guesthouse. The Right of Admission is reserved. ​ Upon entering, residing, or engaging with the Guesthouse, its staff, contractors, owners, and agents, all Guests/visitors are expressly bound by this indemnity. ​ The individual booking the Guesthouse is responsible for informing all Guests/visitors in their party of the contents herein, and all such individuals shall be considered bound by the provisions contained herein. ​ All Guests and visitors agree to indemnify the Guesthouse, its owners, employees, agents, contractors, and hold them harmless against any acts, occurrences, or omissions, whether negligent or otherwise, directly or indirectly related to their presence at the Guesthouse. This includes, but is not limited to, theft, damage, injury, loss, or death, to their person and/or property, including any motor vehicle parked at the safety of the Guesthouse, any service interruptions, injuries due to non-conformity with these terms and conditions or the House Rules, misuse of facilities, intoxication, and disorderly conduct. Any justifiable claims against the Guesthouse shall be limited by its applicable insurance cover. ​ In addition to the above, Guests and visitors hereby indemnify the owners against any claims arising from any cause, including the owners’ default, negligence, or otherwise. ​ While the Guesthouse employs top-level security services to maintain premises security, its owners, employees, agents, and contractors shall not be liable for any loss, theft, or damage to personal belongings, including cash, jewelry, electronic equipment, camping gear, sports and recreational equipment, or motor vehicles, regardless of the cause, during the Guest's stay. ​ The Guesthouse does not provide any warranties or guarantees beyond those outlined in these terms and conditions. ​ By reading this General Indemnity and Disclaimers, Guests/visitors acknowledge their understanding and agreement to these terms and conditions, as well as any applicable House Rules established by the Guesthouse. These may include rules regarding Wi-Fi usage, alcohol purchase, Covid/health regulations, water and electricity conservation, recycling, and guest privacy matters. ​ Any incidents, injuries, damages, thefts, or losses must be reported immediately to the Guesthouse's duty representative, and the individual reporting the incident must complete any required forms as requested by the Guesthouse. ​ The Guesthouse features a swimming pool without lifeguards on duty. Guests/visitors enter the pool area at their own risk. Children must be under responsible adult supervision. The Guesthouse also provides an outdoor braai area which Guests/visitors may use at their own risk, adhering to all relevant fire regulations and by-laws. Any damages resulting from unattended fires or hot coals will be the responsibility of the Guest/visitor 7. Protection of Personal Information Act (POPIA) Compliance ​ Protection of Personal Information Act (POPIA) Compliance ​ Grace-View Guesthouse is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). By using our services, you acknowledge and agree to the collection, use, and processing of your personal information as outlined in this policy. Key points include: ​ Data Collection and Use: We collect personal information necessary for booking and providing our services. This includes your name, contact details, and payment information. We use this data to manage reservations, provide customer support, and improve our services. ​ Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or damage. These measures include secure storage systems, access controls, and regular security audits. Data Sharing: We do not share your personal information with third parties without your consent, except where required by law or to fulfill our contractual obligations to you. ​ Your Rights: Under POPIA, you have the right to access, correct, and delete your personal information held by us. You may also object to the processing of your data or request data portability, subject to legal and contractual restrictions. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. ​ Complaints and Queries: If you have any concerns or questions regarding our data protection practices, please contact our Data Protection Officer at admin@grace-view.co.za. You also have the right to lodge a complaint with the Information Regulator if you believe your rights under POPIA have been violated. 8. Privacy policy: ​ The Guest acknowledges that Grace View Guesthouse is required by law to collect and store personal information of the Guest, including that of their family members and visitors, for the purpose of processing the booking and providing services related to the booking. This information will only be used to fulfill Grace View’s obligations under the booking agreement. ​ Grace View guesthouse agrees that if personal information needs to be processed for purposes other than those initially specified, explicit written consent must be obtained from the guest beforehand. ​ Grace View guesthouse commits to adhering to all applicable data protection laws, including the Protection of Personal Information Act of 2013 (POPIA). The Guest consents, in accordance with POPIA, to the Guesthouse collecting, storing, and processing their personal information to provide the services agreed upon in the booking, as well as any additional services in the future, including notifications about special offers and inclusion in the Grace View guesthouse’s mailing lists (with an opt-out option). ​ Grace View guesthouse shall observe all laws, policies, and procedures related to the protection, storage, handling, privacy, processing, and retention of data, as well as the destruction of such data, including personal information. ​ Grace View guesthouse agrees not to sell, offer for sale, or otherwise dispose of any personal data obtained through any booking, nor will they create or permit any encumbrance over such data. ​ The Guest agrees to provide complete and accurate information when making a booking and to update this information as necessary. Grace View guesthouse is entitled to rely on the accuracy and completeness of the information provided. Any complaints regarding the Privacy Policy can be directed to admin@grace-view.co.za.

Terms and conditions: 1. General ​ Upon payment for booking, these Terms and Conditions ("terms and conditions") are considered accepted. While policies may vary when booking through third-party sites, it's advised to thoroughly review the relevant online policies and confirmation emails. In case of conflicting terms and conditions, ours will always take precedence. ​ Smoking is strictly prohibited within indoor areas, including rooms, the pool area, conference room, garden. A fine of R1500 will be imposed for smoking violations. Designated smoking areas are available for guests' convenience. ​ Grace View Guest House has dedicated parking bays for each of our guests, numbered accordingly. Please ensure that you make use of your dedicated parking bay only. Should an extra parking bay be required, kindly discuss this with management before arrival. Grace View Guest House has both an electrical and water backup system. In the unlikely event that our systems should malfunction, we will endeavor to rectify this on the same day to ensure our guests' comfort. We do, however, take no responsibility in the unlikely event that our backup systems malfunction, and these services are interrupted. Should any of our backup systems malfunction, this will not qualify the guest for any form of refund or discount on any monies paid. ​ We refrain from outsourcing services to third parties on your behalf in case of incorrect deposits, refunds are only processed after bank clearance and are reimbursed directly into the original payer’s account, minus any associated fees. Grace View Guest House reserves the right to dismiss any Guest or visitor failing to adhere to these terms and conditions, causing disturbance, posing a risk to others' well-being or the Guest House’s reputation, or engaging in unacceptable behavior. Examples of unacceptable behavior include excessive noise, property damage, or disregard for other guests' comfort. Some rooms may require navigating stairs for access. However, all such stairs will be prompted by clear warning signs. ​ Guest registration in writing prior to arrival is mandatory, with proof of identity possibly requested upon check-in. Without positive identification, we may restrict entrance. Only registered Guests are allowed access to the premises. Written approval for any additional guest(s) must be obtained from the Guest House Manager for a restricted time of visit, but they may not be allowed in the rooms or the Swimming pool area. ​ Credit card facilities are available at reception. No cash transactions are accepted on-site. ​ Room availability is subject to change, and Grace View Guest House reserves the right to decline bookings if warranted. ​ In the event of early departures, full payment of the initially booked room(s) rate will be required, unless otherwise agreed upon with Management. 2. Cancelation policy Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival. 3. Payment: ​ Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival We reserve the right to not refund card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit card 4. Arrival & departure: ​ Check-in is available from 14:00 to 18:00 (or later, by prior arrangement). Check-out is strictly by 10:00 on the day of departure. If a guest has not checked in by 21:00 without prior notification of a late arrival, the booking will be considered canceled. A penalty of R 400.00 may be charged for arrivals after 18:00 without prior arrangement. 5. General Rules ​ Pets are not allowed within the premises of the Guesthouse. ​ Guests are prohibited from removing towels, bedding, utensils, furniture, equipment, or any other items belonging to the Guesthouse from their designated rooms or common areas. ​ As the Guesthouse is a shared space, guests are expected to maintain acceptable levels of ambient noise. The management reserves the right to monitor and regulate noise levels, especially between 22H00 and 07H00 ​ The Guesthouse retains the right to charge guests for the replacement, deep cleaning, or repair of any items belonging to the Guesthouse or other guests, damaged by the guest or anyone under their care or responsibility, whether intentionally or due to negligence. ​ The Guesthouse reserves the right to charge for the replacement of any missing items discovered after the guest's departure. ​ For any commercial activities, including photo shoots, conducted on the premises, prior written consent from the Guesthouse Manager is mandatory. ​ 6. Disclaimer notice/ Indemnity ​ All Guests, along with their family members, visitors, or invitees, assume full responsibility for entering or residing at the premises of the Guesthouse. The Right of Admission is reserved. ​ Upon entering, residing, or engaging with the Guesthouse, its staff, contractors, owners, and agents, all Guests/visitors are expressly bound by this indemnity. ​ The individual booking the Guesthouse is responsible for informing all Guests/visitors in their party of the contents herein, and all such individuals shall be considered bound by the provisions contained herein. ​ All Guests and visitors agree to indemnify the Guesthouse, its owners, employees, agents, contractors, and hold them harmless against any acts, occurrences, or omissions, whether negligent or otherwise, directly or indirectly related to their presence at the Guesthouse. This includes, but is not limited to, theft, damage, injury, loss, or death, to their person and/or property, including any motor vehicle parked at the safety of the Guesthouse, any service interruptions, injuries due to non-conformity with these terms and conditions or the House Rules, misuse of facilities, intoxication, and disorderly conduct. Any justifiable claims against the Guesthouse shall be limited by its applicable insurance cover. ​ In addition to the above, Guests and visitors hereby indemnify the owners against any claims arising from any cause, including the owners’ default, negligence, or otherwise. ​ While the Guesthouse employs top-level security services to maintain premises security, its owners, employees, agents, and contractors shall not be liable for any loss, theft, or damage to personal belongings, including cash, jewelry, electronic equipment, camping gear, sports and recreational equipment, or motor vehicles, regardless of the cause, during the Guest's stay. ​ The Guesthouse does not provide any warranties or guarantees beyond those outlined in these terms and conditions. ​ By reading this General Indemnity and Disclaimers, Guests/visitors acknowledge their understanding and agreement to these terms and conditions, as well as any applicable House Rules established by the Guesthouse. These may include rules regarding Wi-Fi usage, alcohol purchase, Covid/health regulations, water and electricity conservation, recycling, and guest privacy matters. ​ Any incidents, injuries, damages, thefts, or losses must be reported immediately to the Guesthouse's duty representative, and the individual reporting the incident must complete any required forms as requested by the Guesthouse. ​ The Guesthouse features a swimming pool without lifeguards on duty. Guests/visitors enter the pool area at their own risk. Children must be under responsible adult supervision. The Guesthouse also provides an outdoor braai area which Guests/visitors may use at their own risk, adhering to all relevant fire regulations and by-laws. Any damages resulting from unattended fires or hot coals will be the responsibility of the Guest/visitor 7. Protection of Personal Information Act (POPIA) Compliance ​ Protection of Personal Information Act (POPIA) Compliance ​ Grace-View Guesthouse is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). By using our services, you acknowledge and agree to the collection, use, and processing of your personal information as outlined in this policy. Key points include: ​ Data Collection and Use: We collect personal information necessary for booking and providing our services. This includes your name, contact details, and payment information. We use this data to manage reservations, provide customer support, and improve our services. ​ Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or damage. These measures include secure storage systems, access controls, and regular security audits. Data Sharing: We do not share your personal information with third parties without your consent, except where required by law or to fulfill our contractual obligations to you. ​ Your Rights: Under POPIA, you have the right to access, correct, and delete your personal information held by us. You may also object to the processing of your data or request data portability, subject to legal and contractual restrictions. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. ​ Complaints and Queries: If you have any concerns or questions regarding our data protection practices, please contact our Data Protection Officer at admin@grace-view.co.za. You also have the right to lodge a complaint with the Information Regulator if you believe your rights under POPIA have been violated. 8. Privacy policy: ​ The Guest acknowledges that Grace View Guesthouse is required by law to collect and store personal information of the Guest, including that of their family members and visitors, for the purpose of processing the booking and providing services related to the booking. This information will only be used to fulfill Grace View’s obligations under the booking agreement. ​ Grace View guesthouse agrees that if personal information needs to be processed for purposes other than those initially specified, explicit written consent must be obtained from the guest beforehand. ​ Grace View guesthouse commits to adhering to all applicable data protection laws, including the Protection of Personal Information Act of 2013 (POPIA). The Guest consents, in accordance with POPIA, to the Guesthouse collecting, storing, and processing their personal information to provide the services agreed upon in the booking, as well as any additional services in the future, including notifications about special offers and inclusion in the Grace View guesthouse’s mailing lists (with an opt-out option). ​ Grace View guesthouse shall observe all laws, policies, and procedures related to the protection, storage, handling, privacy, processing, and retention of data, as well as the destruction of such data, including personal information. ​ Grace View guesthouse agrees not to sell, offer for sale, or otherwise dispose of any personal data obtained through any booking, nor will they create or permit any encumbrance over such data. ​ The Guest agrees to provide complete and accurate information when making a booking and to update this information as necessary. Grace View guesthouse is entitled to rely on the accuracy and completeness of the information provided. Any complaints regarding the Privacy Policy can be directed to admin@grace-view.co.za.

Terms and conditions: 1. General ​ Upon payment for booking, these Terms and Conditions ("terms and conditions") are considered accepted. While policies may vary when booking through third-party sites, it's advised to thoroughly review the relevant online policies and confirmation emails. In case of conflicting terms and conditions, ours will always take precedence. ​ Smoking is strictly prohibited within indoor areas, including rooms, the pool area, conference room, garden. A fine of R1500 will be imposed for smoking violations. Designated smoking areas are available for guests' convenience. ​ Grace View Guest House has dedicated parking bays for each of our guests, numbered accordingly. Please ensure that you make use of your dedicated parking bay only. Should an extra parking bay be required, kindly discuss this with management before arrival. Grace View Guest House has both an electrical and water backup system. In the unlikely event that our systems should malfunction, we will endeavor to rectify this on the same day to ensure our guests' comfort. We do, however, take no responsibility in the unlikely event that our backup systems malfunction, and these services are interrupted. Should any of our backup systems malfunction, this will not qualify the guest for any form of refund or discount on any monies paid. ​ We refrain from outsourcing services to third parties on your behalf in case of incorrect deposits, refunds are only processed after bank clearance and are reimbursed directly into the original payer’s account, minus any associated fees. Grace View Guest House reserves the right to dismiss any Guest or visitor failing to adhere to these terms and conditions, causing disturbance, posing a risk to others' well-being or the Guest House’s reputation, or engaging in unacceptable behavior. Examples of unacceptable behavior include excessive noise, property damage, or disregard for other guests' comfort. Some rooms may require navigating stairs for access. However, all such stairs will be prompted by clear warning signs. ​ Guest registration in writing prior to arrival is mandatory, with proof of identity possibly requested upon check-in. Without positive identification, we may restrict entrance. Only registered Guests are allowed access to the premises. Written approval for any additional guest(s) must be obtained from the Guest House Manager for a restricted time of visit, but they may not be allowed in the rooms or the Swimming pool area. ​ Credit card facilities are available at reception. No cash transactions are accepted on-site. ​ Room availability is subject to change, and Grace View Guest House reserves the right to decline bookings if warranted. ​ In the event of early departures, full payment of the initially booked room(s) rate will be required, unless otherwise agreed upon with Management. 2. Cancelation policy Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival. 3. Payment: ​ Deposit: To secure a booking, a 50% deposit is required. A booking is considered confirmed only upon receipt of the deposit. Late bookings: Bookings made within 7 days of the intended stay require full payment at the time of booking. The following cancellation policy applies: Forfeit 100% of your total amount paid if you cancel 14 days before arrival Forfeit 50% of your total amount paid if your cancel 21 days before arrival and, Forfeit 25% of your total amount paid if you cancel 30 days before arrival We reserve the right to not refund card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit card 4. Arrival & departure: ​ Check-in is available from 14:00 to 18:00 (or later, by prior arrangement). Check-out is strictly by 10:00 on the day of departure. If a guest has not checked in by 21:00 without prior notification of a late arrival, the booking will be considered canceled. A penalty of R 400.00 may be charged for arrivals after 18:00 without prior arrangement. 5. General Rules ​ Pets are not allowed within the premises of the Guesthouse. ​ Guests are prohibited from removing towels, bedding, utensils, furniture, equipment, or any other items belonging to the Guesthouse from their designated rooms or common areas. ​ As the Guesthouse is a shared space, guests are expected to maintain acceptable levels of ambient noise. The management reserves the right to monitor and regulate noise levels, especially between 22H00 and 07H00 ​ The Guesthouse retains the right to charge guests for the replacement, deep cleaning, or repair of any items belonging to the Guesthouse or other guests, damaged by the guest or anyone under their care or responsibility, whether intentionally or due to negligence. ​ The Guesthouse reserves the right to charge for the replacement of any missing items discovered after the guest's departure. ​ For any commercial activities, including photo shoots, conducted on the premises, prior written consent from the Guesthouse Manager is mandatory. ​ 6. Disclaimer notice/ Indemnity ​ All Guests, along with their family members, visitors, or invitees, assume full responsibility for entering or residing at the premises of the Guesthouse. The Right of Admission is reserved. ​ Upon entering, residing, or engaging with the Guesthouse, its staff, contractors, owners, and agents, all Guests/visitors are expressly bound by this indemnity. ​ The individual booking the Guesthouse is responsible for informing all Guests/visitors in their party of the contents herein, and all such individuals shall be considered bound by the provisions contained herein. ​ All Guests and visitors agree to indemnify the Guesthouse, its owners, employees, agents, contractors, and hold them harmless against any acts, occurrences, or omissions, whether negligent or otherwise, directly or indirectly related to their presence at the Guesthouse. This includes, but is not limited to, theft, damage, injury, loss, or death, to their person and/or property, including any motor vehicle parked at the safety of the Guesthouse, any service interruptions, injuries due to non-conformity with these terms and conditions or the House Rules, misuse of facilities, intoxication, and disorderly conduct. Any justifiable claims against the Guesthouse shall be limited by its applicable insurance cover. ​ In addition to the above, Guests and visitors hereby indemnify the owners against any claims arising from any cause, including the owners’ default, negligence, or otherwise. ​ While the Guesthouse employs top-level security services to maintain premises security, its owners, employees, agents, and contractors shall not be liable for any loss, theft, or damage to personal belongings, including cash, jewelry, electronic equipment, camping gear, sports and recreational equipment, or motor vehicles, regardless of the cause, during the Guest's stay. ​ The Guesthouse does not provide any warranties or guarantees beyond those outlined in these terms and conditions. ​ By reading this General Indemnity and Disclaimers, Guests/visitors acknowledge their understanding and agreement to these terms and conditions, as well as any applicable House Rules established by the Guesthouse. These may include rules regarding Wi-Fi usage, alcohol purchase, Covid/health regulations, water and electricity conservation, recycling, and guest privacy matters. ​ Any incidents, injuries, damages, thefts, or losses must be reported immediately to the Guesthouse's duty representative, and the individual reporting the incident must complete any required forms as requested by the Guesthouse. ​ The Guesthouse features a swimming pool without lifeguards on duty. Guests/visitors enter the pool area at their own risk. Children must be under responsible adult supervision. The Guesthouse also provides an outdoor braai area which Guests/visitors may use at their own risk, adhering to all relevant fire regulations and by-laws. Any damages resulting from unattended fires or hot coals will be the responsibility of the Guest/visitor 7. Protection of Personal Information Act (POPIA) Compliance ​ Protection of Personal Information Act (POPIA) Compliance ​ Grace-View Guesthouse is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). By using our services, you acknowledge and agree to the collection, use, and processing of your personal information as outlined in this policy. Key points include: ​ Data Collection and Use: We collect personal information necessary for booking and providing our services. This includes your name, contact details, and payment information. We use this data to manage reservations, provide customer support, and improve our services. ​ Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or damage. These measures include secure storage systems, access controls, and regular security audits. Data Sharing: We do not share your personal information with third parties without your consent, except where required by law or to fulfill our contractual obligations to you. ​ Your Rights: Under POPIA, you have the right to access, correct, and delete your personal information held by us. You may also object to the processing of your data or request data portability, subject to legal and contractual restrictions. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. ​ Complaints and Queries: If you have any concerns or questions regarding our data protection practices, please contact our Data Protection Officer at admin@grace-view.co.za. You also have the right to lodge a complaint with the Information Regulator if you believe your rights under POPIA have been violated. 8. Privacy policy: ​ The Guest acknowledges that Grace View Guesthouse is required by law to collect and store personal information of the Guest, including that of their family members and visitors, for the purpose of processing the booking and providing services related to the booking. This information will only be used to fulfill Grace View’s obligations under the booking agreement. ​ Grace View guesthouse agrees that if personal information needs to be processed for purposes other than those initially specified, explicit written consent must be obtained from the guest beforehand. ​ Grace View guesthouse commits to adhering to all applicable data protection laws, including the Protection of Personal Information Act of 2013 (POPIA). The Guest consents, in accordance with POPIA, to the Guesthouse collecting, storing, and processing their personal information to provide the services agreed upon in the booking, as well as any additional services in the future, including notifications about special offers and inclusion in the Grace View guesthouse’s mailing lists (with an opt-out option). ​ Grace View guesthouse shall observe all laws, policies, and procedures related to the protection, storage, handling, privacy, processing, and retention of data, as well as the destruction of such data, including personal information. ​ Grace View guesthouse agrees not to sell, offer for sale, or otherwise dispose of any personal data obtained through any booking, nor will they create or permit any encumbrance over such data. ​ The Guest agrees to provide complete and accurate information when making a booking and to update this information as necessary. Grace View guesthouse is entitled to rely on the accuracy and completeness of the information provided. Any complaints regarding the Privacy Policy can be directed to admin@grace-view.co.za.